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 East Street Salon?

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508-668-1122

938 East Street
Walpole, MA 02081

Why Us?

Why Choose East Street Salon Over Any Other Salon?

 

Okay, so you’ve made it to our website. Now, you’re probably wondering what makes our salon different from everybody else's. Well, we're not going to bore you with the usual declarations of “Oh, we’ve been in business 25 years, etc., etc.” Let us explain how we handle clients and that will give you a better idea of why East Street Salon is your best choice.

 


We promise we will do the following.

The first thing we like to do for all new clients is a 10-minute consultation. In this consultation, we’ll try to understand what your needs and desires are, both on a short-term scale and on a long-term scale. Also, we give you advice on what your expectations should be based on the current state of your hair.

Next, we’ll enter all your information in our computer system. This unique system allows us to track exactly what we do to your hair every time you visit our salon. It allows us to keep track of your hair's progress and to make sure that anyone in our salon - not just who you visited last time you were in - can help you out in the future.

After we perform the services that you requested, we’ll recommend any products that you may need to ensure that you can “re-create” the look over the coming weeks. This is critical, as most clients are frustrated when they cannot reproduce the "salon look."

When you're ready to leave, our front desk staff will offer to reschedule your next appointment in a quick and efficient manner so that you can always make sure that you get the time-slot that works best for your schedule. We’ll also email you an appointment reminder (or place a phone call, if you prefer) a few days in advance of your next appointment.

 


Here are a few things that we will not do.

We will not make you wait because we’re running behind schedule. We are sticklers for time.  We understand that your time is valuable and we will respect that.

We will never just stick you in a stylist chair and say, “So, do you want the same thing as last time?” We realize that you’re coming to us for advice and expert service. We will always suggest new looks or colors that might enhance your appearance. It's our job to help make you beautiful, after all!

We’ll treat you as a guest, not as a number. Our clients are the only reason we’re in business.  We know this and we’ll always try to treat you like a star.

With all that in mind, isn’t it time to give us a try?

Simply give us a call at the phone number listed on the bottom of the page - or fill out the contact form on the Contact Us link above - and we will be happy to service you.

 

Our 100% Guarantee

 

Satisfaction Guaranteed. Our commitment to you is that you will be completely satisfied with your services at East Street Salon. If we have not met or exceeded your expectations, we want to know! Quality is never an accident. We stand behind our work because it’s the result of sincere effort, skillful execution, and high intention. If you’re not 100% satisfied, we will redo the service at no cost.

We never want you to feel that you cannot speak to us freely.  We want you to be happy!  Unfortunately, even with the best intentions, a new look, color, or style may not be what you expected.  It doesn't happen very often at East Street Salon because we communicate expectations to all our clients first. But if you're unhappy, please: let us redo the work!